Given today’s changing healthcare environment, imaging
centers must be more aggressive than ever in maintaining their current referral
base, while at the same time growing the current referral base. In other words, effective customer
relationship management (CRM) never has been more important.
Many may know that they have a powerful marketing tool at
hand in the vast quantities of data available to them in their HIS, RIS, or billing
systems. But having the data is only
half the equation. The trick is to take that data, manipulate it and employ
metrics to interpret what’s really there. Using data and analytics as business
intelligence, imaging centers can target marketing priorities with laser
precision and act intelligently on referral trends.